Thank you for choosing Pineapple VPN (hereinafter referred to as the "Application"). We value your privacy and are committed to keeping your information secure and transparent when handling it. Please read the following privacy Policy carefully to understand how we collect, use and protect your data.
1. Information collection
When you use the App, we may collect the following data:
Information: includes device model, operating system device, device identifier (such as IMEI, MAC address), language Settings, and so on.
Connection data: IP address, connection time, server location, and network type (Wi-Fi, mobile).
Usage data: such as logs of your actions in the application, click behavior, and application crash reports.
We do not collect information that directly identifies you, such as your name, phone number, or email address.
2. Use of information
All information we collect will be used for the following purposes:
VPN Services provide: Help you establish and maintain a secure VPN connection.
Performance optimization: Improves application stability and functions to enhance user experience.
Your security: Monitor unusual activity and secure your information and connections.
Compliance requirements: Comply with the compliance requirements of laws and regulations or law enforcement authorities.
3. Information sharing
We do not sell or rent your personal data to any third party and only share your information in the following circumstances:
Required by law: when required by law or requested by government enforcement.
Service partners: In order to provide support services, information is shared with screened third-party partners who are similarly subject to data privacy agreements.
4. Responsibility and safety
We take reasonable technical measures to protect your information cabinet from authorized access, loss or loss, including data encryption and strict access controls. While we strive to ensure the security of data, we cannot guarantee the absolute security of Internet transmission.
5. Data retention
We only retain your data for as long as necessary to meet application functions and service requirements. After you stop using the App, the relevant data will be automatically deleted within a reasonable time, unless further retention is required by law.
6. Third-party services
The App may contain services or advertisements provided by third parties, who may collect device information and usage data. Please study the privacy policies of these third parties to understand how their data is handled.
7. User rights
Under applicable data protection laws, you have the following rights:
Right of access: You have the right to access the data we collect about you.
Right of correction: If errors are found in the data, you can request correction.
Your right to erasure: You can request the erasure of your personal data, in particular when we no longer need it.
Restriction of processing rights: In some cases, you may request the processing of your data.
8. Children's privacy
The App is not designed for children under the age of 13 and does not specifically collect personal information from children under the age of 13. In such cases, we will immediately delete the relevant data.
9. International expansion
Your information may be transferred to servers outside your country. We will take appropriate measures to protect the security of these data transfers.
10. Policy update
We may periodically update our Privacy policy. We will notify you in-app when there are major updates and recommend you check back regularly to stay up to date.
11. Contact us
If you have privacy questions or suggestions, you can contact us via the app